Introduction: Personal Leadership & Self-Awareness

Exercise: Role Models (Instructions)

Exercise: Role Models (Submit Answers)

Personal Values (Part 1)

Personal Values (Part 2)

Exercise: Where Is Your Line? (Instructions)

Exercise: Where Is Your Line? (Submit Answers)

Attitudes and Beliefs (Part 1)

Attitudes and Beliefs (Part 2)

Fears and Doubts

Exercise: Common Fears and Excuses (Instructions)

Exercise: Common Fears and Excuses (Submit Answers)

Fulfillment

Empathy and Resilience (Part 1)

Empathy and Resilience (Part 2)

Understanding Your Goals

Exercise: What Would They Say? (Submit Answers)

Short Term Goals

The Five Step Strategic Planning Model

Aligning: Goals to Roles

Aligning Your Goals To Your Style

Module 1 Quiz

Module 1 Assignment

Introduction: Situational & Organizational Awareness

Exercise: The Differences Between Employees and Leaders (Instructions)

Exercise: The Differences Between Employees and Leaders (Submit Answers)

Transitioning from: Peer to Leader (Challenges)

The Positives and Negatives of Moving Up

Manager Versus Organizational Leader

Connecting Your Leadership Style

A Deeper Dive

Exercise: Top 10 Most Common Leadership Skills (Submit Answers)

Duties and Responsibilities

Pressure and Challenges

Exercise: What Would Sink Your Ship? (Instructions)

Exercise: What Would Sink Your Ship (Submit Answers)

Breaking Down the Industry

Identifying Knowledge and Market Gaps

Exercise: What Would Sink Your Company's Ship (Instructions)

Exercise: What Would Sink Your Company's Ship (Submit Answers)

Module 2 Quiz

Module 2 Assignment

Introduction: Driving Results and Creating Value

How to Set Clear, Actionable Goals (Part 1)

How to Set Clear, Actionable Goals (Part 2)

Effective Time Management

Exercise: Barriers to Time Management (Instructions)

Exercise: Barriers To Time Management (Submit Answers)

How To Effectively Organize Your Time And Schedule

Saying No To The Unimportant/Non-Urgent Tasks

Delegation, Direction, Prioritization

Exercise: What Would You Do? (Submit Answers)

Delivering More Value Than You Are Paid

Module 3 Quiz

Module 3 Assignment

Introduction: Leading Authentically & Establishing Trust

Defining The Leader You Aspire To Become

Exercise: Define The Future (Submit Answers)

Types Of Styles

Dynamic Management Style Model

Exercise: The Good and the Bad (Instructions)

Exercise: The Good And The Bad - Survey

Exercise: The Good and the Bad (Possible Answers)

Building a Reputation

How To Build Trust Within Your Organization

Barriers To Building Trust

Module 4 Quiz

Module 4 Assignment

Introduction: Building & Managing Relationships

How To Build Genuine Connections With Others

Healthy Versus Toxic Relationships

Workplace Systems And Relationships

Being Yourself While Representing Your Organization

Barriers And Solutions To Growing Your Network

Exercise: Top 100 Relationships

Getting In Front of Your Top 100 Relationships

Understanding Conflict

Crossing The Line From Differences To Conflict

Conflict Resolution Styles

Conflict Resolution Process

Three Step Productive Conflict Model

Exercise: Breaking Down Conflict (Instructions)

Exercise: Breaking Down Conflict (Submit Answers)

Tuckman's Stages of Group Development

How To Support And Manage Employees Through Change

Managing Change Key Concepts

Effective Change Management Steps

Module 5 Quiz

Module 5 Assignment

Introduction: Communicating Effectively

How Do We Communicate?

Barriers to Effective Communication

Effective Communication Model

Keys To Effective Listening

Exercise: Effective Listening Survey (Instructions)

Exercise: Effective Listening Survey (Submit Answers)

Giving and Receiving Feedback

Characteristics Of Effective Feedback

How To Give And Receive Productive Feedback Model

Barriers to Effective Team Decision-Making

Six Methods of Team Decision-Making

Guidelines to Achieve Census

Group Decision-Making Model

Understanding Group Dynamics

Task and Relationship Functions

Overcoming Barriers To Being Heard

Exercise: Overcoming Barriers To Being Heard (Submit Answers)

Controlling Your Breathing And Reframing Nervousness

Presentation Preparation Guides

Meetings...And More Meetings

Guidelines For Efficient And Effective Meetings

Assigning Meeting Roles

Module 6 Quiz

Module 6 Assignment

Introduction: Attracting And Developing Talent And Effective Teams

Exercise: Policy Review (Instructions)

Exercise: Policy Review (Submit Answers)

Provincial & Federal Legislation

Human Rights Legislation

CHRC Complaint Process

Occupational Health And Safety Act

Codes of Conduct

Human Resource Policies

Human Resource Definitions

Understanding Union

How Does A Union Environment Impact You As A Frontline Manager?

The Employee Life Cycle

Difference Between Recruitment & Selection

Exercise: What You Can And Can't Say In An Interview (Instructions)

Exercise: What You Can And Can't Say In An Interview (Submit Answers)

Exercise: What You Can And Can't Say In An Interview (Answers)

Recruitment & Selection Process (Steps 1-3)

Recruitment & Selection Process (Steps 4-5)

Types of Interview Questions (Step 5)

Interviewing Best Practices & Common Mistakes (Steps 5)

Decision-Making - Hiring Bias (Step 6)

Exercise: Decision-Making - Hiring Bias (Answers)

Follow-Up & Onboarding (Step 7)

Onboarding Process (Step 7)

What is Compensation?

How Are Job Salaries Determined?

Exercise: Legally Required Versus Voluntary Benefits (Instructions)

Exercise: Legally Required Versus Voluntary Benefits (Submit Answers)

Exercise: Legally Required Versus Voluntary Benefits (Answers)

What Is Engagement

Engagement Drivers

Sharing Employee Survey Results

Exercise: Influencing Other People’s Motivational States

Recognition and Reward

Video – “The Surprising Truth About What Motivates Us”

Module 7 Quiz

Module 7 Assignment

Introduction: Holding Others Accountable

Managing Performance

Exercise: Roles & Responsibilities (Instructions)

Exercise: Roles & Responsibilities (Submit Answers)

Exercise: Roles & Responsibilities (Answers)

Frequent And Honest Conversations

Coaching For Performance

Why Do We Conduct Performance Reviews?

The Performance Review Process

Exercise: Evaluating Past Performance (Instructions)

Exercise: Evaluating Past Performance (Submit Answers)

Exercise: Evaluating Past Performance (Answers)

Evaluation Biases

Performance Review Discussions & Documentation

Exercise: Performance Versus Conduct (Instructions)

Exercise: Performance Versus Conduct (Submit Answers)

Exercise: Performance Versus Conduct (Answers)

Progressive Discipline Versus Positive Discipline

Conduct Issues - Progressive Discipline Model

Verbal Warnings & Documentation

Written Warnings

Final Warning Or Suspension

Severity

Performance Issues - Positive Discipline

Managing Terminations

Exercise: Term Matching (Instructions)

Exercise: Term Matching (Answers)

Key Considerations When Managing Absenteeism

Exercise: Managing Absenteeism Top Questions (Submit Answers)

Exercise: Managing Absenteeism Top Questions (Answers)

Occupational and Non-Occupational Claims Defined

Exercise: The Claim Game (Instructions)

Exercise: The Claim Game (Submit Answers)

Exercise: The Claim Game (Answers)

Module 8 Quiz

You've Leveled Up Your Leadership Experience!